6 Months Warranty Time
Some products on our website are offered 6 months warranty time. Please note that we refer to the time on the invoice and you can check the Warranty Time section of the product page.
An unwanted product can be returned for a full refund within 7 days of delivery as long as it’s still in its original, unopened packaging. You must notify us of your intention to cancel in writing by email to firstname.lastname@example.org quoting your order number.
We are unable to offer refunds on any e-cigarettes which have been opened/used due to hygiene reasons. We are unable to offer refunds on as they are perishable goods with ‘use-by’ dates.
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible. We do not cover faults caused by accident, neglect, misuse or normal wear and tear. And we need you to send back the faulty products.
Please Note: Most manufacturers need the Serial Number that is usually found on the packaging, please keep all original packaging for the life span of your product. You can send it to us via email to email@example.com in the following format:
If you unpack your product and find it damaged, you can return the product to us within 48 hours of delivery to gain fully refund. Before that, please contact us by email to firstname.lastname@example.org
Who will bear the return delivery fees?
For ‘Faulty Products’ and ‘Damaged Products’, we will bear the delivery fees. But for ‘Unwanted Products’, we’re sorry that you have to bear the delivery fees.